Frequently Asked Questions (FAQ)
Got questions? We’re here to help!
Find quick answers to the most common questions about orders, shipping, products, and more.
Shipping & Refund
We work with trusted logistics partners and ship from warehouses in Australia and Asia, depending on your location and stock availability.
Here’s our current estimated delivery time by country:
Australia: 7–14 working days
United States: 8–14 working days
United Kingdom: 8–10 working days
Canada: 8–16 working days
Rest of the World: 8–16 working days
We always aim to ensure you love your order — but if for any reason you need to return an item, we’re happy to help. Just email us at hello@lulladise.com and we’ll guide you through the process.
We want you to be completely satisfied with your purchase. If you're not, we offer a hassle-free refund policy.
Simply contact our customer support team within 30 days of receiving your order, and we’ll assist you with the return for a refund or exchange.
Please note: certain conditions may apply. We recommend reviewing our Refund Policy for full details.
Yes — depending on your location and the item. Reach out via our contact page and let us know which product you're after and your postcode. We'll check availability and let you know if we can meet your delivery deadline.
Yes! Use code WELCOME10 at checkout to enjoy 10% off your first order
Product
Always follow these babywearing guidelines:
– Ensure baby’s face is visible
– Keep airways clear
– Check tightness and support
– Use age-appropriate positions
Yes! It’s officially approved by the International Hip Dysplasia Institute for promoting the M-shaped seated position — ideal for natural hip development.
Absolutely — the Nestly™ Carrier is fully adjustable to fit a wide range of body types. The waistband and shoulder straps can be easily adapted for comfort and support.
Yes! It’s suitable from newborn (3.2 kg / 7 lb) up to 16 kg / 35 lb.
For facing outward, we recommend starting only from 7 months, when your baby has full neck control and their airways stay clear.
The ComfortFit is designed for babies from 0 to 36 months and supports up to 20 kg (44 lb). It’s perfect for newborn snuggles and toddler adventures.
Yes! The ComfortFit Sling Carrier is designed to reduce shoulder pressure and back strain — so you can wear your baby longer, without discomfort. The wide padded straps and cross-back support help distribute weight evenly.
The carrier is fully adjustable and fits a wide range of body shapes and sizes — including plus-size parents. Just slide, cross, and tie for a secure fit.
Yes! We offer personalised options on select items to add a special touch to your order.
Look for products marked as “Customisable” or “Personalised” on our website. Once you’ve chosen your item, just follow the steps during checkout to include your personalisation.
Browse our Personalisation Collection here.
Adding a personal touch is simple! Follow these steps:
- Select the perfect design for your little one.
- Choose the desired variant (if available).
- Add the product to your cart and go to the ‘View Cart’ page.
- In the ‘Order Instructions’ section, enter the name or details you’d like.
- Complete your order, and we’ll take care of the rest!
Still Have a Question?
Can’t find what you’re looking for? Contact us and we’ll be happy to help.